FAQs
Something is wrong with my product, what should I do?
We’re really sorry that you have an issue with your product. Depending on the issue, there are several options available:
Damaged/Faulty part – You can take just the part and your receipt to our store and we will exchange this for you. Alternatively, you can return the entire item for an exchange or a refund.
Faulty item – If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you.
Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge.
What services do you offer to help me save time and energy?
We make it easy for you to pick up, take home and put together your furniture by yourself. Prefer to save time and energy? No problem! We have a range of additional services available to help:
- Delivery
- Picking with delivery
- Assembly
- Kitchen planning
- Kitchen installation
- Removal & recycling
- Van rental
Can I make an order over the phone?
You cannot place an order over the phone, but we offer a range of purchasing options available for the products perfect for you, both in store and online.
